The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Esse

Be readily available and approachable for all guests. Assist associates in understanding guests' ever changing needs and expectations and exceed them. Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Soli

As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide

The Server performs guest service in the dining room, bistro or food service outlet by making sure that all dining room guests are seated at clean and properly set up tables, that all guests receive prompt attention, have their orders promptly prepared and served, and that tables are cleaned and ready for the next guests. The server cheerfully serves guests, takes food or

Being the Sales Manager at a Concord Hospitality property means you hold an important key to the hotel's success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel for both guest rooms and event space. Responsibilities Foster Business with proactive and reactive sales efforts. Provide excellent c

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Prepare food of consistent quality following brand recipe cards Proper Documentation on all food containers with adherence to rotations per SOP Practice safety standards at all times Report to work in full clean uniform on time and ready to serve Cook orders with adherence to guest requests/special needs in a positive manner Be proactive with ordering and pars, food prepa

Make rounds through the halls each shift to ensure public areas are clean and tidy, taking care to remove or replace anything out of order. Coordinate and help housekeeping with heavy lifting and priority requests. Use your watchfulness to report missing or found articles and any sign of damage or needed repair. Be graciously attentive to guests, answering questions and g

Be a core team member in our newly designed restaurant concept Welcome each guest with a friendly greeting and a smile Uphold our high sanitation and safety standards Create and nurture a fun family oriented work environment Provide amazing experiences service comes from the mind, but hospitality comes from the heart! Job Requirements Positive attitude and a smile Love fo

Trains all associates in the kitchen how to perform their job duties to the best of their abilities, including plate presentation, display work and all other areas that associates need to learn and grow in their position. Writes schedules, evaluates, and directs all personnel. Keeps open verbal and written communication between the management and associates. Writes and pr

Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc. Maintaining security of your equipment, key and supplies issued to yo

Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well maintained environment. Ensure that meals are delivered in a timely fashion with attention to plating, portion and temperature. Develop ways to improve cost savings and labor retention/associate development in li

As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide

Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with

Be readily available and approachable for all guests. Assist associates in understanding guests' ever changing needs and expectations and exceed them. Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Soli